Slate Hits 4.8/5 CSAT While Scaling to 12,000 Paid Customers.

Customer success lead reviewing feedback on a tablet.

4.8/5

Customer CSAT

12K

Active accounts

The problem

Slate already had a live product and a metric that had stopped moving. The brief was specific: Slate Hits 4.8/5 CSAT While Scaling to 12,000 Paid Customers. We started from that constraint, not a deck of adjacent ideas.

What we built

A senior squad sat on Slate only — shared Slack, staging from week one, Friday demos. In the saas & software work we instrumented the funnel, cut the dead-end paths, and shipped the product changes in two-week slices — not a six-month 'transformation.'

The result

The engagement landed at 4.8/5 customer csat and 12K active accounts. Same people through launch. Most of these relationships continue as a dedicated team rather than a clean break.

Meridian's Growth Team Ships 3× Faster With a New Product-Analytics Stack.

Cadence

How Cadence Consolidated 6 Internal Tools Into One Unified Platform.

Data engineer working with multi-monitor setup.

Prisma Labs

Prisma Labs Built a Data Function of One With a Modern Warehouse Stack.

Want a story like this?

Brief an engineer. We'll tell you if we're the team to build it.

Get In Touch All case studies