Developer Tools
Harbor
Harbor Detects Production Incidents 12× Faster With Unified Observability.
The problem
Harbor already had a live product and a metric that had stopped moving. The brief was specific: Harbor Detects Production Incidents 12× Faster With Unified Observability. We started from that constraint, not a deck of adjacent ideas.
What we built
A senior squad sat on Harbor only — shared Slack, staging from week one, Friday demos. In the developer tools work we put the platform in front of the people who suffer it. CI, cost, and observability work only counts if a team will use it on a Tuesday.
The result
The engagement landed at 12× faster detection and -58% mttr. Same people through launch. Most of these relationships continue as a dedicated team rather than a clean break.
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